Thank you for shopping at NEXIE

We hope you are happy with your purchase. However, if you are not satisfied with your order, we offer a hassle-free return policy.

Return Policy

Return Window: You may return your product within 2 days of receiving your order.

Return Process: To initiate a return, please contact our customer support at +8801327824717. We will provide you with return instructions.

Product Condition: The product must be in it’s original condition, unused, and with all original packaging.

Refund: Once we receive your returned product, we will inspect it and process your refund within 2 business days. The refund will be credited to your bKash account.

Exchange Policy

Exchange Window: You may exchange your product within 2 days of receiving your order.

Eligibility: Exchanges are allowed for products with only manufacturing defects, you can return it to us and request an exchange.

Exchange Process: To request an exchange, please contact our customer support at +8801327824717. Exchanges are subject to product availability. Once we receive the returned product, we will send a new product to you.

Order Cancellation

If you wish to cancel an order before it is shipped, please contact our customer support immediately at +8801327824717. We will do our best to cancel your order.

Note: However, please note that the shipping charge must be paid once the order is shipped.

If you have any questions about our return policy, please contact our customer support.